Better Support Systems Built on Salesforce
I design service systems that work — clean, connected, and accountable.
About Michael Uy
Technical Experience
Technical Experience
Technical Experience
As a Salesforce Architect, I possess strong admin and development skills, built on years of hands-on experience in customer and technical support. I create service systems that operate seamlessly behind the scenes, just as effectively for end users.
My focus is on platform migrations and integrations—whether it's onboarding support teams onto Salesforce or connecting external tools while ensuring visibility and operational flow.
I’ve designed and templated scalable support processes and digital experiences from the ground up. My approach prioritizes clean architecture and thoughtful UX, informed by firsthand knowledge of what support teams require to thrive.
My Focus on ROI
Technical Experience
Technical Experience
I design service systems that do more than just look appealing — they effectively reduce resolution time, deflect unnecessary cases, and surface meaningful insights. Every improvement I implement is tied to measurable outcomes, not simply to clean layouts.
Whether it's automating low-value tasks or untangling inefficient support processes, the goal remains the same: to make support faster, clearer, and more cost-effective. The result? Agents move more quickly, customers receive answers sooner, and leadership gains actionable data.
Looking Ahead
Technical Experience
Looking Ahead
UX by Uy is built for scale — not just mine, but yours. As I grow, my focus remains on helping service organizations implement effective service systems that stay lean, flexible, and grounded in real results.
The long-term goal is to provide service accelerators, playbooks, and experience templates that reduce implementation time and increase clarity across teams. I aim to make it easier for companies to adopt best practices without starting from scratch every time.
Because better support processes don’t just help agents — they build trust, reduce churn, and keep your customers coming back.